Senior Business Analyst

Job Description

<p><h3>Job Summary</h3>
<p>Reporting to the Manager, Business Transformation, the Senior Business Analyst will play a key role in supporting SE to achieve overall performance targets and transition to new or improved operational solutions. Working in tandem with Operations, Information Services / Technology and other supporting teams, the Senior BA is responsible for identifying, planning and implementing technology- and process-based solutions in operations.</p>
<h3>Job Responsibilities</h3>
<h3>Requirements Gathering and Stakeholder Engagement</h3>
<ul>
<li>Collaborate with operational and technical stakeholders to understand business needs, objectives and use cases.</li>
<li>Participate in and facilitate interviews, focus groups, and workflow observations to identify pain points and elicit requirements.</li>
<li>Document functional and non-functional requirements for system solutions, ensuring sufficient requirements management and tracking.</li>
<li>Maintain business relationships with stakeholders to ensure successful implementations that enable system-wide improvements and sustainability.</li>
</ul>
<h3>Data Analysis and Reporting</h3>
<ul>
<li>Lead ongoing evaluations of operational processes through the analysis and interpretation of complex data and performance metrics, with the aim of recommending and implementing optimization strategies.</li>
<li>Build dashboards and reports using tools like Power BI, Excel, and others.</li>
</ul>
<h3>Process Improvement and Workflow Optimization</h3>
<ul>
<li>Map current- and future-state workflows using tools like Visio and others.</li>
<li>Identify bottlenecks and inefficiencies in operational processes.</li>
<li>Participate in process and quality improvement activities such as FMEA, Value Stream Mapping, and Root Cause Analysis to improve care delivery and reduce waste.</li>
</ul>
<h3>Project Leadership</h3>
<ul>
<li>Lead the planning, implementation, and execution of strategic operations improvement initiatives</li>
<li>Coordinate with cross-functional teams including administrators, clinicians, technical teams, finance and human resources.</li>
<li>Perform project management activities including developing and managing project schedules, managing project communications, and implementing risk mitigation strategies</li>
<li>Define key performance indicators to measure the success of initiatives and track data to demonstrate outcomes.</li>
<li>Support sustainability planning and ensure a smooth handover to Operations at project closure.</li>
</ul>
<h3>Solution Identification and Validation</h3>
<ul>
<li>Stay up to date on the latest advancements to automate and modernize systems and processes.</li>
<li>Participate in the selection of new / revised software applications, ensuring solutions meet business needs and requirements.</li>
<li>Perform quality assurance, including defining the test approach, developing test cases, and executing testing.</li>
<li>Support user acceptance testing (UAT) with end-users.</li>
<li>Document issues and ensure resolution prior to go-live.</li>
</ul>
<h3>Training and Change Management</h3>
<ul>
<li>Lead and participate in change management planning and execution of identified tactics to support solution implementation.</li>
<li>Create training materials and other collateral (e.g., job aids, etc.).</li>
<li>Coordinate and facilitate the delivery of training sessions across sites, including evaluation of training effectiveness to identify opportunities and lessons learned.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Degree in Business / Information Systems / Health Sciences or related field with supplemental business education is preferred (equivalent education and experience will be considered)</li>
<li>Minimum 3 to 5 years’ business analysis experience</li>
<li>Excellent problem solving and analytical skills</li>
<li>Strong verbal and written communication skills, including cross-functional communication (experience with group facilitation is preferred)</li>
<li>Experience delivering training (in-person and virtual)</li>
<li>Certified Business Analysis Profession (CBAP) certification preferred</li>
<li>Project Management Profession (PMP) certification preferred</li>
<li>Intermediate to advanced skills in MS Office applications</li>
<li>Experience with MicroStrategy, Power BI or other business intelligence tools</li>
<li>Strong teamwork orientation and ability to effectively interact with cross-functional teams</li>
</ul>
<h3>Why Join SE Health?</h3>
<ul>
<li><b>Competitive Total Rewards:</b> So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.</li>
<li><b>Flexibility & Belonging:</b> Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.</li>
<li><b>Purpose & Impact:</b> Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.</li>
<li><b>Growth That Meets Your Ambition:</b> Access tuition support, training and meaningful career pathways across a growing, future-focused organization.</li>
</ul>
<h3>About SE Health</h3>
<p>SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.</p>
<p><b>COVID-19:</b> To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose).</p>
<p><b>Accessibility:</b> If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.</p>
<p><b>AI and compensation details:</b> We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $63,000–$78,000 annually, based on experience.</p></p>
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