Senior Client Success Manager (Owner's Rep)

Job Description

<h3>Job Description</h3><p>Job Description<p>Salary: <br /><p>About York</p><p>At York, we are bold, fast, and relentlessly focused on what matters:our clients.</p><p><br /></p><p>While others get lost in the bureaucracy and outdated thinking, we cut through the noise. We challenge the status quo, move with urgency, and make decisions that serve our clients, not just our bottom line. We take full ownership, work together to solve complicated problems, and execute - no excuses, no shortcuts.</p><p><br /></p><p>This is not the place for complacency. Our team thrives in a high-performance, no-BS environment - we are a group of high performers who think critically, move fast, and follow through. The success of our business depends on the willingness of our team to ditch antiquated ways of operating and adapt new methods for achieving excellent results.</p><p><br /></p><p>This is who we work. This is how we win.</p><p><br><br></p><p>Position Summary</p><p>Reporting to the President, theSeniorClient Success Manager(CSM)is responsible forensuringthe landlord is <span >fulfillingitscontractualobligations</span> in the leaseduring the construction or tenant improvement process.Their work is an inch deep and a mile wideto ensure various projects are delivered on-time and on-budget.This means the SeniorCSMis involved throughout the process and while theyare not requiredtoknow everything, they areexpected to know enoughtofindthe right supportonavariety of questions and issues that may arise.Put differently, theyare responsible forcollaborating with various stakeholders forinch wide and mile deep advice, asrequired.</p><p></p><p>Key Responsibilities</p><ul><li>Owners Representative:</li></ul><ul><li><ul><li>Review and understand tenant lease and owners responsibilities within the lease<br><br></li></ul></li></ul><ul><li><ul><li>Oversee general contractors completing LLW and report schedule progress and issues tothePresident</li></ul></li></ul><ul><li><ul><li>Maintain consistent communication withstakeholdersto relay information related to projects<br><br></li></ul></li></ul><ul><li><ul><li>Other duties as assigned<br><br></li></ul></li></ul><ul><li>Project Management:</li></ul><ul><li><ul><li>Manage projects to meet owners obligations within the lease</li></ul></li></ul><ul><li><ul><li>Ensure design reviews are held between GC and tenant<br><br></li></ul></li></ul><ul><li><ul><li>Once design is complete, meet with tenant to have them sign-off on the design, asrequired<br><br></li></ul></li></ul><ul><li><ul><li>Chair weekly / bi-weekly meetings with tenants and general contractors, as required by project</li></ul></li></ul><ul><li><ul><li>Process all CNNs and change orders in Construction Manager, keeping costtrackingup to date and ensuring all owner/tenant approvals<br><br></li></ul></li></ul><ul><li><ul><li>Ensure Quality control / Quality assurance process is adhered to, and reviews are performed by testing agencies and consultants<br><br></li></ul></li></ul><ul><li><span >StakeholderCommunications:</span></li></ul><ul><li><ul><li>Manage Tenant Relationship throughout construction process by understanding their goals <span >andrepresentingtheir</span> best interests<br><br></li></ul></li></ul><ul><li><ul><li>Resolve project issues bycollaborating with various stakeholders for inch wide and mile deep advice, asrequired<br /></li></ul></li></ul><ul><li><ul><li><span >Escalateissuesbased</span> on contractual obligations, asrequired, internally and externally</li></ul></li></ul><ul><li>Cost Monitoring:</li></ul><ul><li><ul><li>Review and process all invoices related to projects in Yardi<br><br></li></ul></li></ul><ul><li><ul><li>Ensure Construction Manager information is updated weekly, and forecasting is completed monthly<br><br></li></ul></li></ul><ul><li><ul><li>Own the budget to ensure we stay within budget, <span >escalatingadditionalcosts</span> outside of budget tothe President, asrequired,for approval before proceeding</li></ul></li><li>Schedule Management:<ul><li>Track and manage the schedule to ensure projects are completed on time, within budget, and to the required quality standards, minimizing delays and cost overruns</li></ul></li></ul><p><br><br></p><p>What you bring to York</p><ul><li>8+years&#39; experiencewith Project <span >Management,strongpreference</span> for <span >experienceworkingas</span> Owners Representativeor similar role</li></ul><ul><li>5+ years construction and development experience that is an inch deep and a mile wide</li></ul><ul><li>Ability to forge, grow <span >andmaintainpositive</span> relationships with multiple groups</li></ul><ul><li>Sense of urgency and able to manage multiple priorities simultaneously and meet the time demands of <span >unpredictableactivities</span>;capable of handling pressure and challenges in a dynamic <span >businessenvironment</span></li></ul><ul><li>Strong attention to detailand work accuracy</li></ul><ul><li>Developed interpersonal, communication, and organizational skills</li><li>Ability to work collaboratively with a positive attitude</li></ul></p></p>