Software Trainer

Job Description

<p><b>Field Software Trainer</b></p><p><b>Contract</b>: 12 months with likely conversion to permanent</p><p><b>Rate</b>: $30-35/hr </p><p><b>Remote with travel across Canada (50-75%)</b></p><p><br></p><p><b>Position Summary:</b></p><p>The Field Customer/Tech Training Instructor is responsible to work as a key member of the installation team effectively and efficiently and to train all Powersports (Marine, ATV, RV, and Motorcycle) Dealership clients both remotely and on-site. Can be located anywhere in Canada. </p><p><br></p><p>What you’ll do:</p><p>• Delivers classroom training both onsite and in the regional classroom; providing training needs assessment, course development and instruction for the installation and ongoing use of Lightspeed products.</p><p>Provides training on a range of software products, tools, support and practical set ups found at typical client sites.</p><p>• Gains expert operating knowledge of assigned products while researching activities through customer visits, interviews, reading relevant documents and attending classes.</p><p>• Coordinates training materials, meets project deadlines and quality requirements, delivers training packages and provides support for existing training materials.</p><p>• Develops training goals and course content standards and guidelines that will be used in training and makes recommendations to management on needed additions/changes to them.</p><p>• Participates in reviews and walkthroughs of publications and software design documents to analyze training needs, producing a needs analysis document for new and major-update training assignments.</p><p>• Performs other related duties as assigned.</p><p> </p><p><b>Qualifications:</b></p><p>• 2+ years software training experience</p><p>• Experience with executing customer-facing implementation or product delivery projects</p><p>• Demonstrated experience managing multiple priorities and balancing competing priorities.</p><p>• Excellent interpersonal/communication and presentation skills </p><p>• Ability to travel 50% - 75% of the time - one week training on site/one week training remotely</p><p><br></p><p><b>Preferred Qualifications:</b></p><p>• Dealership experience preferred – Marine, RV or Powersports</p><p>• Bachelor’s degree or equivalent experience preferred</p><p>• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.)</p><p>• Ability to consult and collaborate cross-functionally with other departments</p><p>• Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner</p>