Solution Architect

Job Description

<h2>The Role:</h2> <p>You will be responsible for : </p><ul><li>Architect Enterprise-Grade Solutions - Lead technical discovery and solution design for large-scale deployments, mapping business objectives to robust technical architectures.</li><li>Define integration strategies leveraging REST/GraphQL APIs, webhooks, SDKs, event-driven patterns, and secure enterprise data flows.</li><li>Own Technical Success from Day One - Partner with Customer Success Managers to ensure onboarding success and time-to-value goals are met.</li><li>Build proof-of-concepts, demos, and reference architectures that inspire confidence and accelerate adoption.</li><li>Be the Bridge Between Business & Engineering - Translate complex customer requirements into actionable specifications for Netomi's engineering and product teams.</li><li>Serve as a trusted advisor—educating both technical and non-technical stakeholders on best practices, trade-offs, and roadmap considerations.</li><li>Get Hands-On with Implementation - Configure the Netomi platform, connect to CRMs, contact centers, messaging platforms, and enterprise data systems.</li><li>Develop lightweight integration code and automation scripts when needed to unblock deployments.</li><li>Contribute to Product & Platform Evolution - Provide feedback to Product Management on feature gaps, customer needs, and emerging market demands.</li><li>Author high-quality solution documentation, reusable templates, and technical playbooks for internal and customer use.</li></ul><h2>Ideal Profile:</h2><ul><li>Experience & Skills - 7+ years in solution architecture, solutions engineering, or technical consulting for B2B SaaS or enterprise software.</li><li>Strong knowledge of APIs, webhooks, integration architectures (REST, GraphQL, event-driven), and cloud platforms (AWS, Azure, or GCP).</li><li>Proficiency in at least one programming language (Java, Python, or JavaScript).</li><li>Familiarity with CRM platforms (Salesforce, Zendesk), contact center systems, and messaging APIs.</li><li>Proven ability to lead technical discussions with both executives and engineers.</li><li>Mindset & Attributes - Customer-first problem solver with a bias for action.</li><li>Skilled at balancing immediate delivery needs with long-term architectural vision.</li><li>Comfortable operating in fast-paced, high-growth environments.</li><li>Strong communicator who can influence without authority and inspire trust across functions.</li><li>Education - Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred).</li><li>Competitive Positioning — Why This Role at Netomi Is Different</li><li>While Solution Architect roles at Salesforce, AWS, and Twilio often focus heavily on pre-sales and enablement, this role combines strategic architecture, hands-on technical delivery, and direct influence on product direction.</li><li>At Netomi, you will - Shape AI at the frontier — Work with the latest LLMs, multi-agent orchestration, and enterprise-grade AI governance frameworks.</li><li>Own the end-to-end customer journey — From discovery to deployment, you're not handing off after the sale—you're ensuring the solution is live, integrated, and delivering measurable value.</li><li>Have a seat at the product table — Your insights directly influence roadmap prioritization, new features, and integration strategies.</li><li>Operate without the bureaucracy — As a high-growth company, we move faster, ship faster, and innovate faster than the larger enterprise players.</li><li>See immediate impact — Your work will be visible in production within weeks, not quarters.</li></ul><h2>What's on Offer?</h2><ul><li>Work alongside & learn from best in class talent</li><li>Great work environment</li><li>Work within a company with a solid track record of success</li></ul>