Surgical Sales Advisor

Job Description

<p><h3>The Opportunity</h3>
<p><b>Cosmetic Surgery Sales Advisor – Maternity Cover (with potential to become permanent)</b></p>
<p><b>Location:</b> Cadogan Clinic, Kings Road, Chelsea, London</p>
<p><b>Contract:</b> Full-time, Fixed-term (Maternity Cover – potential to extend to a permanent role)</p>
<p><b>Salary:</b> £60,000 – £65,000 per year (On-Target Earnings, plus monthly performance bonuses)</p>
<p><b>Schedule:</b> Monday to Friday, 40 hours per week, with opportunities for remote Friday/Saturday shifts</p>
<h3>About Us</h3>
<p>At the <b>Cadogan Clinic</b>, we are the <b>UK’s leading cosmetic surgery hospital</b>, a name synonymous with <b>clinical excellence, safety, and trust</b>. Founded by world-renowned plastic surgeon <b>Mr Bryan Mayou</b> — who introduced liposuction to the UK — the clinic has become the trusted choice of over <b>30,000 patients every year</b>. Rated <b>“Outstanding” for Leadership</b> by the <b>CQC</b>, and with more than <b>2,000 five-star Trustpilot and Google reviews</b>, our reputation speaks for itself. We work exclusively with world-class plastic surgeons and dermatologists, delivering best-in-class patient care and outcomes in the heart of Chelsea. If you are passionate about <b>raising standards in aesthetic healthcare</b> and guiding patients through life-changing decisions with confidence and care, we’d love to hear from you.</p>
<h3>The Opportunity</h3>
<p>We are seeking a <b>highly motivated and empathetic Cosmetic Surgery Sales Advisor</b> to join our dynamic team on a <b>maternity cover contract</b>, with the <b>potential for a permanent position</b> for the right candidate. In this pivotal role, you’ll act as the first point of contact for patients, guiding them through their cosmetic journey — from initial enquiry to post-procedure follow-up — with professionalism, warmth, and precision. You will combine strong <b>sales acumen</b>, <b>emotional intelligence</b>, and<b>industry knowledge</b> to convert leads into bookings, ensuring every patient enjoys a seamless, reassuring experience from start to finish. This is a <b>results-driven role</b> offering <b>exceptional earning potential</b>, supported by a<b>market-leading commission structure</b> and a collaborative, high-performance team environment.</p>
<h3>What You’ll Do</h3>
<h3>Sales and Patient Engagement</h3>
<ul>
<li>Engage with prospective and existing patients via phone and email to understand their goals and build trusted relationships.</li>
<li>Qualify enquiries, manage leads, and convert consultations into confirmed bookings.</li>
<li>Deliver clear, accurate, and empathetic information about procedures, pricing, and payment options.</li>
<li>Maintain post-procedure communication to encourage long-term relationships and referrals.</li>
<li>Consistently meet and exceed individual sales targets and KPIs.</li>
</ul>
<h3>Patient Journey Management</h3>
<ul>
<li>Serve as a dedicated point of contact throughout the patient journey — from enquiry to discharge.</li>
<li>Coordinate consultations and surgeries with consultants and internal teams.</li>
<li>Ensure all bookings, pricing, and billing are accurate and compliant.</li>
<li>Maintain precise, GDPR-compliant patient records.</li>
</ul>
<h3>Customer Service Excellence</h3>
<ul>
<li>Provide empathetic, patient-focused support at every touchpoint.</li>
<li>Handle enquiries and complaints with professionalism and care.</li>
<li>Collect and share patient feedback to support service improvement.</li>
<li>Collaborate with clinical, operations, and administrative teams to ensure a seamless patient journey.</li>
</ul>
<h3>What You’ll Bring</h3>
<h3>Essential</h3>
<ul>
<li>Proven success in a <b>high-performance, results-driven sales role</b> (B2C, consultative, or high-value sales).</li>
<li>Demonstrated ability to consistently achieve and exceed KPIs and revenue targets.</li>
<li>Excellent communication and rapport-building skills.</li>
<li>Confidence and professionalism when engaging patients by phone and email.</li>
<li>Empathy, resilience, and a genuine desire to support patients through important decisions.</li>
<li>Strong organisational skills and attention to detail.</li>
</ul>
<h3>Desirable</h3>
<ul>
<li>Experience in <b>aesthetics, cosmetic surgery, or private healthcare</b>.</li>
<li>Knowledge of the <b>aesthetic and medical services</b> industry.</li>
<li>Understanding of <b>CQC standards</b> and healthcare compliance.</li>
<li>A passion for helping patients achieve confidence and wellbeing through high-quality care.</li>
</ul>
<h3>Why Join Us?</h3>
<p>Industry Leadership: Be part of the UK’s premier cosmetic surgery hospital with an unrivalled reputation for excellence.</p>
<p>Exceptional Earning Potential: Competitive base salary with uncapped commission and monthly bonuses.</p>
<p>Prestigious Location: Work in the heart of Chelsea, close to Sloane Square and Knightsbridge.</p>
<p>Collaborative Culture: Join a supportive, ambitious, and high-achieving team that celebrates success.</p>
<p>Future Opportunity: Potential for this maternity cover position to become a <b>permanent role</b>.</p>
<h3>Perks and Benefits</h3>
<ul>
<li>Market-leading On-Target Earnings (£60K–£65K)</li>
<li>Competitive monthly bonus scheme</li>
<li>Pension scheme via <b>NEST</b></li>
<li>Wellbeing programme and healthy in-clinic refreshments</li>
<li>Cycle to Work scheme</li>
<li>Staff discounts on treatments and products (post-probation)</li>
<li>Regular social events and team lunches</li>
<li>Employee referral bonuses and long-service recognition</li>
<li>Ongoing professional development and training opportunities</li>
</ul>
<h3>Learning and Development</h3>
<ul>
<li>Comprehensive onboarding and induction programme.</li>
<li>One-to-one mentorship and support from senior consultants.</li>
<li>Advanced training in aesthetic industry sales and patient communication.</li>
<li>Opportunities for long-term career progression within the Cadogan Clinic.</li>
</ul>
<h3>Ready to Make an Impact?</h3>
<p>Join a team where your <b>sales expertise, empathy, and professionalism</b> directly influence patient confidence and wellbeing. If you’re motivated by success, patient care, and continuous improvement, we’d love to hear from you.</p>
<h3>Job Types:</h3>
<p>Full-time, Fixed-term (Maternity Cover – with potential to extend to permanent)</p>
<h3>Benefits:</h3>
<ul>
<li>Company events</li>
<li>Company pension</li>
<li>Cycle to work scheme</li>
<li>Employee discount</li>
<li>Referral programmeWellbeing programme</li>
</ul>
<h3>Work Location:</h3>
<p>In person (Kings Road, Chelsea, London)</p>
<h3>Your profile</h3>
<h3>Brand promises</h3>
<ul>
<li>We are honest and reliable</li>
<li>We are team orientated with a can-do attitude</li>
<li>We are knowledgeable and professional</li>
<li>We are caring and patient focused</li>
</ul></p>
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