100 - 125 Posted: 1 day ago
Job Description
<p><p><b>Contract Length: 6+ Months - Possibility of extension.</b></p><h3>Must-have skills:</h3>
<ul>
<li>Demonstrated experience writing, version controlling, and rolling out SOPs, including review/approval workflows (e.g., SharePoint + Power Automate) and audit readiness</li>
<li>Proven ability to run workshops with SMEs, map as is/to be (Visio/BPMN), and negotiate changes with stakeholders and leadership.</li>
<li>Experience with QA/testing of procedures, control design, and regulatory/compliance follow through (e.g., PCI, internal audit remediation).</li>
<li>Ability to produce impact assessments, training, and management ready presentations that drive adoption.</li>
</ul>
<h3>Nice to Have:</h3>
<ul>
<li>MS Visio (BPMN), SharePoint (sites/wiki), Power Automate (approval flows), advanced Excel/Minitab for analysis and QA</li>
<li>Lean Six Sigma (FMEA, root cause), BPM program exposure, workshop facilitation techniques.</li>
<li>Prior retail banking operations (Retail Account Services or adjacent), PCI/compliance experience in payments.</li>
<li>Change management methodologies and governance</li>
</ul></p>
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