Team Lead, Professional Services

Job Description

<h3>Job Description</h3><p>Job Description<p>Salary: <br /><p>Job Overview & Purpose:</p><p><br /></p><p>The Team Leadrole drives our customer implementationsand adoption ofEuna Grants, the leading enterprise grant management software platform.This highly visible role works directly with our <span >publicsectorcustomersincluding</span> large municipalities, tribal entities, counties, and state <span >agencies.Subjectmatterexpertiseinmanagement</span> and administration offederally fundedgrant programs, as either a grantor or grant recipient,isa must.Additionally, experience leading,or as a team <span >memberof,anenterprise</span>-level software <span >implementationproject,</span> <span >includingdesign,change</span> management,and adoption,isan idealprofile.</p><p></p><p>The Team Leadmanagesa team of Implementation Managers andsupportsthe training and development of <span >ourImplementationTeamandits</span> processes.The Team Leadis responsible for a portfolio <span >ofcustomersandisresponsible</span> for the development of processesto ensure successful customer implementation and adoption. <span >Leveragingprevioussoftware</span> implementation experience, this <span >roleengageswithleadership</span> and stafftodevelop and deploy process improvements.</p><p><br /></p><p>TheTeam Leadmanagesa team ofImplementation <span >Managersandprovidesdirect</span> support and guidance toits staffon all matters of customer configuration, implementation, and product adoption.The Team Leadworkscross-functionally within the organization to <span >improvethecustomerexperience</span> by working with Product, Sales, and the Technology teams.Reportingto theSenior Manager, Professional Services, this role works <span >closelywiththeCustomerSuccess,</span> Customer Support, and Product Teams.</p><p><br /></p><p>Essential Job Duties:</p><p><br /></p><p><span >SupportCustomerFacingneeds,</span> such as:</p><ul><li>Servesas theSubject Matter Expertfor thecustomerduring the <span >implementation/onboardingprocessandasthe</span> ultimate person responsible <span >forthecustomerachieving</span> project goals.</li></ul><ul><li><span >Buildsrelationships</span> with all levels within <span >thecustomerorganization</span> (executivesponsor to system user).</li></ul><ul><li>Hasa solid understanding of the Grant Lifecycle, the steps that arerequired, and the rolethat technology canplay in that lifecycle.</li></ul><ul><li>Developsa thorough understanding of theEuna <span >GrantsImplementation</span> Methodology andadaptit, asnecessary, to the needs of thecustomer.</li></ul><ul><li><span >LeadsanImplementationTeamperformsthe</span> majority oftasks held by other roles,while also <span >appropriatelyassisting,</span> delegating, and overseeing the accomplishment of tasks fromtheProject Manager,Technical Solutions Specialists, and other implementation personnel.</li></ul><ul><li>Has <span >orcandevelopexcellentunderstanding</span> ofEuna Grants functionality.</li></ul><ul><li>UnderstandsChange Management andcanarticulate and execute againstChange Management planswith <span >Customerswhiledriving</span> full product adoption <span >andfacilitatinglong</span>-term success</li></ul><ul><li><span >Leadscustomerstatus</span> callsin order toarticulate <span >theprojectprogress,</span> key next steps,andknown issues with plans to remediate them.</li></ul><ul><li>Leadsproduct training sessions, either remotely or on-site.</li></ul><ul><li>Identifiesproject risksin atimelymannerand appropriately escalate internally to managesuccessful outcomes.</li></ul><ul><li>Managesscope, cost, and timeline, and <span >holdcustomerresponsibleaccordingly.</span></li></ul><ul><li>Has the abilitytotravel,as appropriate,in order tobuild the necessary relationships and ensurea <span >successfulimplementation.</span></li></ul><ul><li>Non-traditional hours may be needed, butnotweekends.</li></ul><p>Support internal businessprocess, such as:</p><ul><li>Manages a team of Implementation Managers</li></ul><ul><li><span >Establishesprocesses</span> to improve upon operational effectiveness of implementation, whichmay include assessing and managing specialized <span >training/operational</span> requirements forcustomers.</li></ul><ul><li>Identifiesinternal training needs and plays a key role in the onboarding of new hires.</li></ul><ul><li>Serves as LiaisontoEuna Grants Development <span >Teamsregardingcustomerintegrations</span></li></ul><ul><li>Partners with Product and Development teams on enhancingEuna <span >Grantsfunctionality.</span></li><li>Participatesin cross-functional team activities that may include requirements gathering, business process modeling, Statement of <span >Workdevelopment,andRFP</span> support.</li></ul><p><br /></p><p>Minimum Qualifications:</p><ul><li>Experience managing and leading teams</li></ul><ul><li>Subject matterexpertisein management and administration of federally funded grant programs, as either a grantor or grant recipient.</li></ul><ul><li><span >Experienceinteractingand</span> working collaborativelyin a virtual setting.</li></ul><ul><li>The ability to interact with <span >businessstakeholders,</span> both internally and <span >externallysimultaneously,to</span> bridge gaps and manage communications.</li></ul><ul><li>Proficiencyat managingmultiple prioritiesand deadlines simultaneously.</li></ul><ul><li>Strong communication skills with the ability to present information in verbal,writtenor visual form to a variety of audiences, from the internal team <span >tocustomerexecutives.</span></li></ul><ul><li>Ability to self-manage and be an independent member within the larger project team.</li></ul><ul><li>Team oriented and comfortable with regular performance feedback.</li></ul><ul><li>Passionate about exceeding goals and delivering a result</li></ul><ul><li>Highly analytical,data-driven.</li></ul><ul><li>Competent inMSOffice.</li></ul><ul><li>High degree of comfort with technology and CRM tools.</li></ul><ul><li>Ability to travel up to 25%</li></ul><p></p><p>Knowledge, Skills, Abilities Preferred:</p><ul><li>CGMS certification or eligibility to achieve CGMS certification is strongly desired.</li></ul><ul><li>Experience leading, or as a team member of, an enterprise-level software implementation project, including design, change management, and adoption, is desired.</li></ul><ul><li>B.S. or B.A.degreeor equivalent experience.</li><li>Experiencewith <span >softwareintegrations.</span></li></ul><p><br /></p><p>Location</p><p><br /></p><p>This position will be hybrid with 3 days/week in our Oakville, ON office.</p><p><br /></p><p>Compensation Range: $85,000 - $105,000<br />We believe in openness, so we publish our range from the start. Where anoffer landsdepends on your background, strengths, and howyoullcontribute to the work ahead.</p><p>This role fills an existing vacancy. Euna uses AI responsibly toassistin screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.</p><p><br /></p><p>AI Mindset at Euna Solutions<br />We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. Were looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augmentnot replacetheir expertise.</p><p>If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, youll thrive here.</p><p><br /></p><p>WhatIt&#39;sLike to Work at Euna Solutions<br><br>At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.</p><p><br /></p><p>Here are some of theperksthat Euna employees enjoy:</p><p>Competitive wages<br />Wepaycompetitive wages and salaries, and we only expect an honest 40-hour week for it.</p><p>Wellness days<br />Whats better than a long weekend? An extra-long weekend!Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.</p><p>Community Engagement Committee<br />At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time,giftsand skills.</p><p> Flexible Work Days<br />Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific <span >roleyoureinterested</span> in.</p><p>Benefits<br />Askus for a copy of our health and dental benefits!</p><p>Culture committee<br />Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.<br /></p><p><br /></p><p>About Euna Solutions</p><p>Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more <span >than3,400organizations</span> across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technologys GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit <span >www.eunasolutions.com.</span></p><p><br />Please visit our website: <span >https://eunasolutions.com/careers/</span> and check out our LinkedIn Page: <span >https://www.linkedin.com/company/eunasolutions/</span><em><br /></em></p><p><br /></p><p>We believe in embracing new perspectives <span >andoptimizingimpact.</span> If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and ifyou&#39;reexcited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are <span >anyaccommodationsour</span> team can make throughout our hiring process (big or small), please let us know.<br><br><em>For any inquiries or <span >requestsregardingaccessibility</span> at Euna Solutions, please email</em><em><span >recruiting@eunasolutions.com</span></em><em>or call our <span >officeat1.877.707.7755.</span> Upon <span >request,appropriate</span> accessibleformats or arrangements will beprovidedas soon aspracticable.</em></p></p></p>