Arabic Bilingual Customer Service - Visa Application Centre - Toronto (6 months contract)

Job Description

<h3>Job Description</h3><p>Job Description<p>VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in our <strong>Visa Application Center in Toronto</strong>. The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes.<br />Written & verbal communication skills in Arabic is preferred.  This position would require the candidate to travel.<br /> <br /><strong>Submission Officer</strong><br /><strong><em>ROLE AND RESPONSIBILITIES</em></strong><ul><li>Document scrutiny and collection of applications for visa processing</li><li>Handle customer/applicant queries personally or via email, telephone.</li><li>Handle cash and bank related transactions if assigned and ensure 100% accuracy</li><li>Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.</li><li>Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.</li><li>Maintain compliance to the standard operating procedures, manuals etc. without deviation in process</li><li>Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.</li><li>Encourage applicants to provide feedback on services provided and their overall experience at the application centre.</li><li>Ensure that the entire process is completed within the mandated Turn Around Time</li><li>Assist Deputy Manager/Operations Manager in execution of WB Project  <br /><strong><span >EXPERIENCE/QUALIFICATIONS</span> REQUIRED:</strong><br /> </li></ul><ul><li><strong>Fluent in English is a requirement for this position.</strong></li><li><strong>Bilingual and fluent in Arabic is a preferred for this position.</strong></li><li>Excellent written & verbal communication skills in both Arabic and English</li><li>Minimum education: Bachelor’s degree or global equivalent</li><li>Good knowledge of Microsoft Office packages</li><li>A good attention to detail and high level of accuracy under tight timelines</li><li>A proactive ‘can-do’ attitude</li><li>Flexible / ready and willing to work additional hours, if needed</li><li>Attractive Pay and Medical benefits </li></ul></p></p>