Client Systems Administrator

Job Description

<p>Landmark is a leading provider of engineering, construction, and asset management services for storage solutions in the water, wastewater, power, and industrial markets. We operate throughout North American and have built our reputation on delivering the most challenging projects with a high degree of efficiency and precision.</p><p><br></p><p>Challenging the norm and innovating better methods is core to our approach.</p><p><br></p><p>Job Summary</p><p><br></p><p>The <b>Client Systems Administrator</b> role at Landmark performs a wide range of activities on a tactical level. The Client Systems Analyst will work with the IT staff to proactively support and maintain existing client systems as well as plan for and implement the next generation of systems. You will work alongside others to apply your technical knowledge to solve problems, and support and train users on the best use of systems and software.</p><p><br></p><p>The key focus of this role is to support, help, empower, and train others in the best use of technology at Landmark. They will go above and beyond in service of their users and projects because it is the right thing to do; personally, professionally, and for the greater organization. A successful candidate must be able to make an impact with minimal supervision while maintaining sensitivity to the greater goals of the department and organization. Above all else, a successful candidate will be someone who visibly enjoys what they do, has an eye for technical details, and has a passion for using technology to solve problems.</p><p><br></p><p>Essential Duties and Responsibilities:</p><ul><li>Serve as the front line of IT and provide superior technical and non-technical functional support to users throughout the company</li><li>Provide training to users throughout the company in relation to client systems and software applications</li><li>Proactively manage and monitor client systems and software, including desktops, laptops, printers and multifunction devices, mobile devices / phones / tablets, and client related devices</li><li>Prioritize, schedule, resolve, and escalate problems (when required) to the appropriate person</li><li>Support client hardware environment by conducting troubleshooting/repair, preventative maintenance, and IMAC (Install, Move, Add, Change) activities</li><li>Obtain, maintain, and track IT assets</li><li>Analyze support requests as well as departmental procedures and propose solutions to improve efficiency and support continuous improvements</li></ul><p> </p><p> </p><p><br></p><p>Qualifications:</p><p><br></p><p>Education</p><ul><li>Associate degree or higher in an Information Technology related field or appropriate work experience</li></ul><p><br></p><p>Experience Required</p><ul><li>Minimum of four (4) years of experience of progressive responsibility in similar environments</li><li>Working knowledge of current Microsoft Windows and Apple iOS operating systems</li><li>Working knowledge of common productivity applications and suites including Microsoft Office 365</li><li>Working knowledge of common system imaging, software deployment, and systems management technologies</li><li>Working knowledge of current PC hardware and mobile devices</li><li>Strong hardware and software troubleshooting</li><li>Ability to effectively communicate complex thoughts in an accessible manner</li></ul><p><br></p><p>Qualifications Desired</p><ul><li>Familiarity with current Microsoft Windows Servers, Microsoft Exchange, SQL Server, MDM (Intune), and common system management technologies</li><li>Familiarity with support of common construction and engineering software packages: Procore, Bluebeam Revu, Sage 300cre, AutoCAD, Inventor, Vault, and other Autodesk software packages</li><li>Familiarity with Powershell, VBScript, and other common batch programming languages</li><li>Working knowledge of system virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure)</li><li>Experience supporting users in a Cisco Meraki networking environment</li><li>Working knowledge of current TCP/IP, DHCP, DNS, VOIP, VPN, and network routing and prioritization</li></ul><p><br></p><p><br></p><p>EOE, including disability/vets</p>