HR Workday Operations Specialist

Job Description

<p><b>Remote role with candidate location preference as Toronto. Core hours 9-6 EST </b></p><p><br></p><p>The People Data and Systems team is responsible for back-office operations and services supporting global people programs and services to be delivered globally at scale. This group partners closely with People & Places teams and partners to provide high scale operational reporting and data support services.</p><p><br></p><p><b>Top 3 must haves:</b></p><ul><li>Workday configuration skills in Workday HCM,</li><li>Workday Compensation</li><li>Workday Security</li></ul><p><br></p><p><b>Responsibilities </b></p><ul><li>Responsible for maintaining and optimizing Workday for employees globally</li><li>Troubleshoots and resolves production support issues in partnership with internal teams, Workday support and IT team as necessary with exceptional customer service</li><li>Collaborates with partners in People Experience, Payroll, Finance, Total Rewards, IT and others to provide support for requests such as minor configuration enhancements and break-fix needs</li><li>Provides security role administration support in HR tools proactively and upon request</li><li>Provides support for Workday, including researching, identifying, and resolving complex Workday issues, unexpected results and process flaws in close coordination with internal teams</li><li>Continuously increases technical and industry trend knowledge by participating in Workday Community and other forums, including on-line discussions, brainstorms, voting, training, webinars, etc.</li><li>Performs complex data uploads into Workday utilizing Enterprise Interface Builders (EIBs), or oversees and audits EIB loads done by other data analysts in PDO team as needed</li><li>Assists the PPL COEs and other People Experience teams with the process flows, data analysis, configuration and EIB loads associated with annual and off cycle events such as performance evaluations, merit increases, bonus payments, and job structure enhancements</li><li>Monitor and analyze Workday performance and make recommendations to deliver greater operational efficiency and effectiveness</li><li>Assists with software implementation and upgrades</li><li>Actively participates in user acceptance testing and documentation</li><li>Assists end-users and internal teams on Workday related issues</li></ul><p><br></p><p><b>Minimum Qualifications</b></p><ul><li>Minimum 3+ years of directly related HRIS and Workday experience</li><li>Experience specifically in two or more Workday functional areas: Recruiting, Onboarding, HCM, Security, Benefits, Payroll, Time Tracking, Absence modules required</li><li>Knowledge of data gathering, cleaning and transforming techniques</li><li>Proficiency in Microsoft Excel</li><li>Exceptional analytical skills and capabilities</li><li>Ability to critically think and have an analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues</li><li>Ability to manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines</li><li>Must be self-motivated and able to work independently as well as on a team</li><li>Demonstrated ability to quickly adapt and learn new systems and processes through instruction and self-training</li><li>Customer service oriented with a demonstrated desire to exceed expectations and deliver an excellent experience</li></ul><p><br></p><p><b>Preferred Qualification:</b></p><ul><li>Experience with Agile Methodologies a plus</li><li>High-level management and leadership skills</li><li>Ability to explain complex, technical information in a nontechnical, easy-to-understand way</li><li>Critical thinking and excellent trouble-shooting skills</li><li>Excellent written and verbal communication skills</li><li>Teamwork and motivational skills</li><li>Organizational and multitasking skills</li></ul><p><br></p><p>Our Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster a progressive culture, creativity, and a flexible work environment using cutting-edge technologies.</p>