Senior Manager, Professional Services

Job Description

Overview

Join to apply for the Senior Manager, Professional Services role at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. Bell aims to be a leading provider of digital connections and next-generation services to businesses and governments.

Location and work arrangement: Canada, Quebec, Quebec City — Hybrid arrangement. Successful candidates must be based in Canada and report to a Bell office for a minimum of 3 days a week.

Application deadline: 09/09/2025

Key Responsibilities

• Lead and manage a team of Data Center and Network practice professionals within the Service Delivery division, ensuring their professional development and optimal performance.
• Define and implement strategies to improve service quality, customer satisfaction, and operational efficiency, using data analysis and process optimization methods.
• Manage relationships with clients, understanding their needs and ensuring the delivery of high-quality services, employing advanced communication techniques and CRM tools.
• Oversee the planning and execution of service projects, ensuring compliance with budgets, deadlines, and quality standards, using project management methodologies such as Agile or Waterfall.
• Develop and maintain an in-depth knowledge of technologies and market trends, particularly in Data Center and Network, by attending conferences and pursuing continuing education.
• Ensure compliance with company policies and procedures, as well as applicable regulations, regarding security, confidentiality, and data protection.
• Manage risks and issues, implementing effective mitigation and resolution plans, using risk analysis and crisis management techniques.
• Collaborate with other teams within the company, such as engineering, support, and finance, to ensure consistent and integrated service delivery.
• Establish and track key performance indicators (KPIs) to measure team performance and goal achievement.

Critical Qualifications

• Bachelor's degree in computer science, engineering, or a related field. A master's degree is an asset.
• Minimum of ten years of experience in professional services management, with significant experience in Data Center and Network.
• Proven experience in managing teams of technical professionals, with a demonstrated ability to motivate, mentor, and develop talent.
• In-depth knowledge of Data Center technologies and architectures, including virtualization, storage, networking, and security.
• Expertise in network technologies and protocols, such as TCP/IP, Ethernet, MPLS, BGP, and OSPF.
• Proficiency in service management tools, such as ServiceNow, Jira, or Remedy.
• Solid understanding of project management methodologies, such as Agile, Waterfall, or ITIL.
• Excellent communication, presentation, and negotiation skills, with the ability to interact effectively with clients and stakeholders at all levels.
• Ability to analyze data, identify trends, and make informed decisions.
• Relevant certifications, such as PMP, ITIL, CCNA, or CCNP.

Adequate knowledge of French is required for positions in Quebec.

Additional Information

• Position Type: Management
• Job Status: Regular - Full Time
• Job Location: Canada : Quebec : Quebec City
• Work Arrangement: Hybrid
• Application Deadline: 09/09/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Bell offers flexibility in work hours based on business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Bell is committed to an inclusive and accessible workplace. We encourage individuals who may require accommodations during the hiring process to let us know. For accessibility questions, contact the recruiter or recruitment@bell.ca. If you have questions or feedback regarding accessibility at Bell, you can use the Accessibility feedback form or contact us via the Accessibility page.

Created: Canada, QC, Quebec City. Bell, one of Canada's Top 100 Employers.