Telephone Operator

Job Description

<p>Requisition ID: </p><p>Position Number: </p><p>Posting End Date: January 29, 2026</p><p>City: Winnipeg </p><p>Employer: Seven Oaks General Hospital </p><p>Site: Seven Oaks General Hospital  </p><p>Department / Unit: Telephone & Information Services - SOGH  </p><p>Job Stream: Non-Clinical  </p><p>Union: CUPE </p><p>Anticipated Start Date - End Date: 03/13/ Indefinite</p><p>Reason for Term: Other Leave </p><p>FTE: 0.40  </p><p>Anticipated Shift: Days;Weekends </p><p>Work Arrangement: In Person  </p><p>Daily Hours Worked: 7.75 </p><p>Annual Base Hours: 2015 </p><p>Salary: $20.701, $21.311, $21.935, $22.578, $23.244, $23.928</p><p>Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We're united by a shared commitment to excellent and equitable health care.</p>


<h2><b>Position Overview</b></h2><br>
<p>Responsible for answering telephones and provides Seven Oaks Hospital (SOH) receptionist functions by greeting, directing, and assisting internal and external callers, patients, families and visitors.</p><p>Makes decisions following policy as to the best way to route all inquiry calls including patient/general inquiries and emergency codes.</p><p>Monitors and announces all public address codes, including medical emergency and contingency codes.</p><p>Contacts physicians and administrative personnel via the use of the public address, internal and external paging systems; maintains daily records; and performs other related duties as assigned.</p>

<h2><b>Experience</b></h2><ul><li>At least one-year previous experience as a telephone operator required and a minimum of one-year direct receptionist experience in a health care setting required.</li></ul>

<h2><b>Education (Degree/Diploma/Certificate)</b></h2><ul><li>Grade 12.</li> <li>Medical Terminology preferred.</li></ul>

<h2><b>Certification/Licensure/Registration</b></h2><br>
<p>Not Applicable</p>

<h2><b>Qualifications and Skills</b></h2><ul><li>Keyboarding speed – minimum 40 wpm.</li> <li>Working knowledge of windows, email, word-processing and database applications required.</li> <li>Computer skills required including Microsoft Office (Word, Excel and Outlook).</li> <li>Courteous and respectful when interacting with patients, the general public and other staff.</li> <li>Superior command of English (oral and written) and superior interpersonal communication skills required.</li> <li>Ability to communicate effectively using the overhead, internal and external paging systems.</li> <li>Must have excellent customer service (communication) and telephone skills (including diction and telephone manner).</li> <li>Ability to adapt readily to emergency situations and to work independently with minimal supervision throughout multiple shifts is required.</li> <li>Flexibility and independence in assessing situations and making effective decisions.</li></ul>

<h2><b>Physical Requirements</b></h2><ul><li>General office surroundings in a busy, interactive seven-days-a week service environment.</li> <li>Considerable amount of sitting.</li> <li>Frequent contact with patients, families and the general public.</li> <li>Ability to work in and cope with stressful situations.</li></ul><p>This term position may end earlier as outlined in your collective agreement.</p><p>This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.</p><p>Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.</p><p>Interviewed candidates may be called upon to participate in a skills assessment.</p><p>Any application received after the closing time will not be included in the competition.</p><p>We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.</p><p>Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.</p>